At Vaducard, your satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to help.

Eligibility for Returns

• Returns are accepted within 14 days of receiving your order.

• Items must be unopened, unused, and in their original packaging.

• Digital codes, downloadable content, and opened booster packs are non-returnable.

How to Initiate a Return

To start a return, please contact our support team at support@vaducard.com with the following:

• Order number

• Reason for return

• Photos of the item (if damaged or incorrect)

We’ll provide instructions on how and where to send your package. Items sent back without requesting a return first will not be accepted.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service to ensure safe delivery.

Refunds

• Once we receive and inspect your return, we’ll notify you of the approval status.

• Approved refunds will be processed to your original payment method within 5–7 business days.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us at support@vaducard.com.

Need Help?

If you have any questions about returns or refunds, please contact our customer service team. We're happy to assist you.